EXCHANGES AND RETURNS
The return request period is 30 days from the purchase confirmation date, as long as the item has not been used, is in perfect condition, and still has all the tags.
You must request a return for the item and, at the same time, place a new order with the correct items
The return service is free at Correos offices in Spain and Portugal, as well as at YERSE stores.
Returns with home pickup have a cost of €4.95, which will be deducted from the total refund.
International returns are made via UPS and have a fixed cost of €9.95.
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If you have confirmed the purchase as a registered user, follow these steps:
Log in to your account and go to the "My Orders" section.
Click on the purchase you want to return and select the items to be returned. Proceed with the process by indicating the reason for the return, the type of shipping, and the method of refund.
Once you have confirmed the details, you will receive the return label by email. Remember to have it available to show at the drop-off point or print it if you request a home pickup.
To request the return of an order placed as a "guest," you must access from this link and provide the order number and the email address you used to confirm the purchase.
We encourage you to reuse the same envelope or box we used to send the garments, making sure the items are well protected.
On the other hand, remember to include the delivery note you received with the order and mark the items you are returning.
The refund is processed once the garment arrives at our warehouse and it is verified that it meets the requirements for return (the item has not been used and still has the tag).
You will see the refund available on your card, Bizum account, or PayPal within 7-10 business days from when you send the return package.
During sales or promotional periods, the usual processing times may be delayed.
You just need to take the garments to the nearest YERSE store. Here you will find the addresses and opening hours.
Our staff will handle the entire process, and you won’t need to complete any additional steps on the website.