General purchase terms
1. INTRODUCTION
This document (as well as the documents referred to herein) sets out the terms and conditions governing the use of this website and the purchase of products on it (hereinafter, the “Terms”).
Please read these Terms carefully before using this website. By using this site or placing an order through it, you agree to be bound by these Terms.
The Terms in force at the time of using the site or entering into the Contract (as defined below) will be the applicable ones.
The Contract (as defined below) may be formalised, at your choice, in any of the languages in which these Terms are available on this website.
2. OUR INFORMATION
This website is operated under the name Yerse.com by Yerse S.A., a Spanish company and website owner, with registered offices at ctra. Terrassa, 263, 08205 Sabadell, registered in the Barcelona Commercial Registry, nº 13839, page 182, volume 1614, book 1044, section 2ª, with VAT number A08224958.
Opening hours: Monday to Thursday from 8:30 am to 5:30 pm. Friday from 8:30 am to 2:00 pm.
Sales are deemed to be made at our registered office, and purchasing via this site implies acceptance of the general terms and conditions.
You may modify your details before completing your purchase.
3. YOUR DATA AND YOUR VISITS TO THIS WEBSITE
The personal data or information you provide will be processed in accordance with our Privacy Policy. By using this website, you consent to such processing and declare that all data provided is truthful and accurate.
4. USE OF OUR WEBSITE
By placing an order through this site, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.
5. SERVICE AVAILABILITY
Currently, items offered through this website can be delivered to the following countries: Albania, Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovakia, Slovenia, Spain (excluding the Canary Islands, Ceuta, and Melilla), Estonia, Finland, mainland France, the Netherlands, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Norway, Poland, Portugal (excluding the Azores and Madeira), the Czech Republic, Romania, Sweden, Switzerland, Turkey.
6. PURCHASE PROCESS
You can place an order on our online shop either as a registered user or as a guest.
a) Registered user:
-
Log in with your email and password.
-
Add products to your shopping cart.
-
Once you’ve added all items, click “checkout.”
-
A new page will open for you to verify your shipping details and select a payment method.
-
Accept the purchase conditions and click “confirm purchase.”
-
You’ll be redirected to the payment page to enter your card, PayPal, or Bizum details.
-
Once payment is confirmed, you’ll receive a confirmation email with your order number.
b) Guest user:
-
Add the items you want to the shopping cart.
-
Once all items are selected, click “checkout.”
-
A new page will open for you to enter your shipping details and choose your payment method.
-
Accept the terms and click “confirm purchase.”
-
Finalise the payment using your card, PayPal, or Bizum.
-
You’ll receive a confirmation email with your order number.
7. INABILITY TO DELIVER
The courier service (Correos Express in Spain and Portugal, UPS for all other countries) will send several emails with delivery information. You can modify or redirect your delivery to a collection point. If the delivery cannot be completed, the package will be returned to our warehouse. Once received, we’ll contact you to arrange a new shipment or refund the paid amount.
8. TRANSFER OF PRODUCT OWNERSHIP
The products become your responsibility upon delivery.
9. PRICE AND PAYMENT
Prices are shown in euros and include VAT. Delivery costs are not included and will be added to the total amount as per our shopping guide (shipping/returns section) and each product’s detail page.
Prices may change, but (unless otherwise stated) these changes won’t apply to confirmed orders.
Payments can be made by Visa, Visa Electron, Mastercard, Maestro, Bizum, and PayPal. Your card data will be encrypted to prevent unauthorised access.
By clicking "Authorize Payment," you confirm that you are the cardholder.
All credit cards are subject to verification and authorisation. If the issuer does not authorise payment, we will not be liable for any delay or failure to deliver and cannot formalise any contract.
10. VALUE ADDED TAX
In accordance with current regulations, all purchases made through our website are subject to VAT or any other applicable tax depending on the destination country.
11. RETURN POLICY
You may return items purchased online within 30 calendar days from the order confirmation.
Items must be properly packaged for return. Returns in Spain and Portugal are free if returned to a post office or YERSE store. Home returns have a €4.95 cost, which will be deducted from your refund. International returns via UPS have a fixed €9.95 cost, also deducted from the refund.
11.1. Returns of defective products
If you believe a product is not compliant upon delivery, contact us as soon as possible at hola@yerse.com or by phone at 675 292 770.
We’ll arrange a courier to pick up the product at your address.
We’ll inspect the item and inform you by email within a reasonable time whether a refund or replacement will be issued. This will be processed within 14 days from our confirmation email.
Amounts paid for defective products will be fully refunded, including shipping costs. The refund will be issued using the same payment method.
12. WARRANTIES
As a consumer, you benefit from legal guarantees for every product purchased on yerse.com in accordance with current legislation (Articles 97.1.n/116/120 and 123 of Law 3/2014).
You have 2 months to notify us of any defect from the moment you become aware of it. We will proceed to repair, replace, reduce the price or cancel the contract, at no cost to you.
13. CUSTOMER SERVICE
For any claims or issues, you may contact us at hola@yerse.com.
14. INTELLECTUAL PROPERTY
You acknowledge that all copyrights, trademarks, and other intellectual property rights in the content are owned by Yerse or its licensors. You may only use them with express authorisation. This does not affect your use of the site to copy order or contact information.
15. LINKS FROM OUR WEBSITE
Our site may contain links to third-party websites or content. These links are for information only. We have no control over their content and accept no responsibility for it.
16. WRITTEN COMMUNICATIONS
By law, some information or communications we send must be in writing. By using this site, you accept that communications with us will be electronic (email or website notifications). This satisfies legal requirements.
17. NOTIFICATIONS
Notices must be sent by email to hola@yerse.com. As per clause 15, we may also contact you via the email or postal address provided in your order.
Notices will be deemed received once posted on the site, 24 hours after an email is sent, or 3 days after mailing. Proof of correct address and dispatch is sufficient.
18. ASSIGNMENT OF RIGHTS AND OBLIGATIONS
The Contract is binding for both parties and their successors. You may not assign your rights or obligations without our prior written consent.
19. PARTIAL INVALIDITY
If any provision is declared invalid, the remaining provisions shall remain in effect.
20. PASSWORDS
Users must notify YERSE immediately of any unauthorised use of their password or third-party access.
21. APPLICABLE LAW AND JURISDICTION
The use of this website and product purchase contracts are governed by Spanish law.
Disputes shall be submitted, at the customer’s choice, to the courts of their place of residence.
According to the Confianza Online Code of Ethics, users may resort to their out-of-court dispute resolution system (www.confianzaonline.es) for matters related to advertising, contracts, data protection, or minors.
22. COMMENTS AND SUGGESTIONS
We welcome your feedback and suggestions. Please email us at hola@yerse.com.
23. PROMOTIONS
There are currently no active promotions on the site.
