FAQS
¿How to shop at yerse.com?
1.- Choose the category (type of garment: sweaters, jackets, dresses/skirts, etc.).
2.- Click on the product you’re interested in to get more details including: fabric, available sizes, reference number and price. Click on the photo to zoom in or see other shots of the same item if available.
3.- Select an item and add it to your cart. Then choose continue shopping or proceed to checkout.
4.- If you want to continue shopping, repeat the process. If you want to check out, you’ll be redirected to our login page to sign in or create a new user, entering your details.
5.- Once you have entered your details, you’ll be redirected to a page to confirm this information and then continue with checkout.
6.- Make sure the shipping and billing addresses are correct.
7.- Select a payment method: Visa, Visa Electron, MasterCard, PayPal.
8.- Confirm your order.
9.- You’ll receive confirmation of your order by e-mail.
And that's it! You just have to enjoy your YERSE garments :)
In which countries can I receive my order?
In which countries can I receive my order?
Currently the articles offered through this website are available for delivery to: ALBANIA, ANDORRA, AUSTRALIA, AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE Metropolitan, GERMANY, GERMANY, IRELAND, ITALY, LUXEMBOURG, LITHUANIA, HOLLAND, MALTA, MONACO, NEW ZEALAND, NORWAY, POLAND, PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SPAIN (except Canary Islands, Ceuta and Melilla), PORTUGAL (except Azores-Madeira), SWEDEN, TURKEY AND UNITED STATES.
What languages can I browse the site in?
Yerse.com is available in: Spanish, English, French and Catalan
Do you restock items that are sold out?
If an item is sold out, we will try to restock it as soon as possible. If this isn’t possible, it will be removed from the site.
Will I get the same product shown in the photo?
Yes, except for products made by artisanal processes, which may vary slightly, or in terms of colors as, although we try very hard to show as close as possible to the true color, they may appear different depending on your screen. For this reason, Yerse.com can't guarantee that the colors you seen on screen match the real color of the item exactly.
Yes, except for products made by artisanal processes, which may vary slightly, or in terms of colors as, although we try very hard to show as close as possible to the true color, they may appear different depending on your screen. For this reason, Yerse.com can't guarantee that the colors you seen on screen match the real color of the item exactly.
Can I receive updates on the latest Yerse arrivals and deals by e-mail?
Yes. Just enter your e-mail address in the corresponding field and you’ll get information on Yerse latest arrivals, promotions, total looks and events. If you are a registered customer, you’ll receive all this information.
Yes. Just enter your e-mail address in the corresponding field and you’ll get information on Yerse latest arrivals, promotions, total looks and events. If you are a registered customer, you’ll receive all this information.
Can I unsubscribe from the Yerse newsletter?
Yes. Each of our newsletters has a link giving you the option to unsubscribe.
Yes. Each of our newsletters has a link giving you the option to unsubscribe.
What can I do if I’ve forgotten my password?
If you’ve forgotten your password you can request it in the “sign in” area. Enter your e-mail address and we will send you an email with your password.
If you’ve forgotten your password you can request it in the “sign in” area. Enter your e-mail address and we will send you an email with your password.
How can I make sure my order was completed correctly?
After you have completed your order, you will receive a confirmation e-mail. If you don’t, contact our customer service department by phone: +34 675 292 770 or e-mail: hola@yerse.com
After you have completed your order, you will receive a confirmation e-mail. If you don’t, contact our customer service department by phone: +34 675 292 770 or e-mail: hola@yerse.com
Can I see the status of my order?
Yes. If you go into the order history section you’ll see the status of each order you have placed. You can also contact our customer service department by e-mail: hola@yerse.com
Yes. If you go into the order history section you’ll see the status of each order you have placed. You can also contact our customer service department by e-mail: hola@yerse.com
Can I remove items from my order?
Yes. You can remove items you don’t want from your cart as long as you haven’t completed the order.
Yes. You can remove items you don’t want from your cart as long as you haven’t completed the order.
What should I do if I receive a defective item?
Yerse only sells items it perfect conditions, so if you receive a defective item contact our customer service department by phone: +34 675 292 770 or e-mail: hola@yerse.com
Yerse only sells items it perfect conditions, so if you receive a defective item contact our customer service department by phone: +34 675 292 770 or e-mail: hola@yerse.com
What should I do if I receive the wrong item?
If you ever, by mistake, receive an item you didn’t order, contact our customer service department by phone: +34 675 292 770 or e-mail: hola@yerse.com
If you ever, by mistake, receive an item you didn’t order, contact our customer service department by phone: +34 675 292 770 or e-mail: hola@yerse.com