Shipping and refunding


SHIPPING


· What are the costs and delivery times?

SPAIN (except the Canary Islands, Ceuta and Melilla) AND PORTUGAL (except the Azores-Madeira)
CORREOS EXPRESS
- Standard delivery (home delivery) with CORREOS EXPRESS, with a cost of 4,95€, or FREE for purchases over 100€, and with a delivery time of 3-4 working days.
- You can track your order here.
- Pick up in shop, at no additional cost, and a delivery time of 5-6 days.

ALBANIA, ANDORRA, AUSTRALIA, AUSTRIA, BELGIUM, BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, FRANCE Metropolitan, GERMANY, IRELAND, ITALY, LUXEMBOURG, LITHUANIA, NETHERLANDS, MALTA, MONACO, NEW ZEALAND, NORWAY, POLAND , PORTUGAL, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN, SWITZERLAND AND TURKEY.
UPS
- Standard shipping (home delivery) with UPS, with a cost of 6,65€ (taxes not included) or FREE on purchases over 100€, and with a delivery time of 3-5 days.
- You can track your order here.

*Australia, New Zealand and Switzerland will have a shipping cost of €35 regardless of the amount of the purchase.

USA:
FEDEX
- Standard shipping (home delivery) with FEDEX, with a cost of 35€ (taxes not included) and with a delivery time of 5-9 days.
- You can track your order here.


· How can I track my order?
We will send you an email with the tracking number and the link to the website so you can check the status of your order.
By accessing our website in the section "my account" you will be able to see the status of your order at all times.


*Deliveries are managed from Monday to Friday. If the order is placed on Saturday, Sunday or public holidays, it will be processed from the 1st working day.
*During sales or promotional periods, deliveries may be delayed.
The country of delivery cannot be different from the country of purchase.


RETURNS


· How can I return an item?

ALL COUNTRIES EXCEPT THE USA.
- FROM MY ACCOUNT
1. Log in with your email and password.
2. In your personal area you will find all your orders, where you can choose the one you want to return by clicking on the return symbol.
3. Select the items to be returned and follow the rest of the instructions.
4. Important, indicate which method of return you want (post office, shop or home).

- FROM GUEST
Send us an email to hola@yerse.com with your order reference and your contact details. We will contact you to coordinate the collection.

USA:
You can send us your package using the shipping method of your choice, here the address where yo need to send us your return:

YERSE.COM | online returns
Pol. CIM La Selva, parcela 2.1,
17457 Riudellots de la Selva, Girona, Spain

Don't forget to add the purchase invoice inside your package!
*The return shipping costs, as well as taxes and customs duties, are paid by the customer.

*Items must be returned in perfect condition, unused and with their labels.

· Do I have to pay anything for my return?

SPAIN (except Canary Islands, Ceuta and Melilla) AND PORTUGAL (except Azores-Madeira)
COLLECTION WITH EXPRESS COURIER SERVICE AT HOME OR AT POST OFFICES
- You can return your order FREE OF CHARGE in our shops or at the post office.
- In the event that you wish the package to be collected at home, you will have to pay the relevant postage (4,95€ which will be deducted from the amount to be returned).

REST OF COUNTRIES EXCEPT USA:
UPS
- A home pik-up will be created with UPS, the return will have a cost of 8,95€ which will be deducted from the amount to be returned.

USA:
- The return shipping costs, as well as taxes and customs duties, will be paid by the customer.


· How long do I have to return my order?
Once you have placed your order, you have 30 days to return it.

· How will I receive the amount of my return?
Once the return has been approved, you will receive the amount in the same way you made your purchase.

· When will I receive my refund?
Once the return has been approved (the items must be in perfect condition), you will receive a confirmation email indicating that the amount will be credited to your account within a few days, at the most within 14 days.
*During sales or promotions, refund periods may be extended.

· What should I do if the amount of my return is incorrect?
Contact our customer service department hola@yerse.com, we will solve the problem as soon as possible.

*Yerse reserves the right to refuse returns communicated or sent after the deadline.

· Can I make an exchange?
No exchanges are possible. You will have to return your order and make a new purchase.